Project Description:

Warid was facing the challenge of hiring and retaining mission critical staff. Amidst growing competition and high value salary structures, offered by competitors, the attrition rates were high and it was very difficult to retain the best quality of human resource. The leadership of the company decided to do the following:

§    Benchmark compensation and benefits packages with the local market of telecommunications, as well as other multinational companies

§    Assess the effectiveness of HR department and suggest improvement in policies and procedures


Warid required expertise for carrying out these tasks with the help of standardized frameworks and thorough market research. VTT Global; with Human Capital Management expertise in the telecommunications sector performed the following main tasks for the client:

§    Formulated interview protocols and conducted data collection from all departments through one-on-one interviews and focus groups

§    Assessed the client with VTT’s HCM Framework which included the following seven components for assessing organization’s HCM competitiveness on four maturity levels:

§   Performance Management

§   Retention

§   Staff Development

§   Recruitment and Hiring

§   Workforce Planning

§   Information Sharing

§   Personnel Transaction Support

§    Conducted gap analysis for HR departments processes using eTOM process model from TM Forum’s NGOSS framework

§    Conducted comprehensive market study for benchmarking compensation and benefits packages with multinational companies and direct competitors


The client was presented with VTT’s recommendations for revising the compensation and benefits packages, filling the gaps in existing HR processes and initiating critical improvements in the seven segments of HCM framework. As a result, the client was able to understand its position in the market in terms of compensation and benefits offered to its employees and devise competitive packages. While significantly reducing its attrition rate from 30% to 10% in the subsequent 6 months and was also enabled to assess its performance in the future regarding HCM.

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